Returns Policy | Luso Liquors
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Returns Policy
Clear and transparent information regarding returns, damaged goods, and refund eligibility.
Last updated: May 24, 2026
At Luso Liquors, we want you to enjoy your purchase.
This Returns Policy explains your rights and our procedures regarding refunds, replacements, and returns for purchases made through our Shopify store.
1. Change of Mind
Due to the nature of alcohol products, we generally do not accept returns or provide refunds for change-of-mind purchases.
Please choose carefully before completing your purchase.
2. Damaged, Faulty, or Incorrect Orders
If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery.
We may request:
- Your order number
- Photos of the damaged item or packaging
- A description of the issue
Once reviewed, we may offer a replacement, store credit, or refund where appropriate.
3. Delivery Issues
Customers are responsible for providing accurate shipping information at checkout.
We are not responsible for delays or failed deliveries caused by incorrect addresses, unavailable recipients, or courier issues outside our control.
4. Refund Processing
Approved refunds will be processed through the original payment method used at checkout via Shopify Payments.
Depending on your financial institution, refunds may take several business days to appear in your account.
5. Australian Consumer Law
Nothing in this policy excludes or limits your rights under the Australian Consumer Law.
You may be entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage.
6. Age Verification
Alcohol purchases are strictly limited to customers aged 18 years or older.
Deliveries may require ID verification upon arrival. Orders may be refused if age verification cannot be completed.
7. Contact Us
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